Chat with us, powered by LiveChat 6-1 Final Project Milestone Three: Initial Draft of Introduction and Literature Review (CORRECTIONS) | All Paper
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BELOW IS AN ASSIGNMENT THAT YOU COMPLETED FOR ME LAST WEEK. MY TEACHER HAS GRADED IT AND I RECEIVED AN F. THEY LISTED WHAT CORRECTIONS NEED TO BE MADE AND I’VE ATTACHED THAT. CAN YOU PLEASE MAKE THOSE CORRECTIONS TO THIS PAPER? I’VE ATTACHED ALL OF THE ORIGINAL DOCUMENTS NEEDED AND MY COMPLETED PAPER THAT NEEDS THE CORRECTIONS MADE TO IT. The topic I would like to do my paper on is “The effects of social media on college students grades.” Please see the attached document and follow the directions very closely! Thanks! InstructionsHelpful hints: Review the information on annotated bibliography and literature reviews located in the Reading and Resources section.Refer to the Milestone Three Exemplar One and Milestone Three Exemplar Two documents.For additional details, please refer to the Milestone Three Guidelines and Rubric document.
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Running Head: EFFECTS OF SOCIAL MEDIA ON ACADEMIC PERFOMANCE FOR COLLEGE STUDENTS
Effects of Social Media on Academic Performance for College Students
Southern New Hampshire University
Sharaya Janes
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EFFECTS OF SOCIAL MEDIA ON ACADEMIC PERFOMANCE FOR COLLEGE STUDENTS
Effects of Social Media on Academic Performance of College Students
After reviewing my professor’s feedback from milestone one, I decided to change my
research topic from video game violence to the effects of social media on academic performance
of college students. There has been an increase in the use of social media hence exploding as a
category of online discourse to enable many college students to create and share content and
network at a prodigious rate. Technology advancements have turned mobile phones into
computers. The impact of social media on academic performance of college students can either
be positive or negative. The purpose of this study is to assess the effects of social media on
behavior performance of college students (Bernard &Ndzandza, 2018).
Currently, the internet has taken a staunch place of the lives of many students. It has been
difficult to imagine that a college student who has a lot to explore did not check for updates from
the social media. Most students spend most of their time on social media to follow up on the
trending issues. This behavior may not necessarily affect the performance of the students. Some
students use the social media to acquire essential information to apply in their studies. The social
media has changed the public discourse of college students and is setting trends and new agendas
that are ranging from education, environment, fashion, entertainment to technology. On contrary
to this, the social media has been blamed of causing addiction to the users ( Alsaad, et al 2018.
Most students use their social media spend more than thirty minutes in a day instead of
concentrating on their academics. This may affect their performance as the college requires the
students to meet specific grades in each exam.
Social media has been used to facilitate communication among the students and this has
encouraged them to use the networking technology. In the field of social science, the topic of
social media has been highlighted due to the positive impact on the learners’ performance. The
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EFFECTS OF SOCIAL MEDIA ON ACADEMIC PERFOMANCE FOR COLLEGE STUDENTS
social media has therefore encouraged research in the different fields of study. Most students
have been attracted by these calls on research ( Alsaad, et al 2018). The entire process has been
made possible by the changing technology industry. The internet has made classes easy to attend
online hence saving time spent in school.
The arguments in this article are relayed from several articles that I am using for my
research. The article by Bernard.J (2018) confirms that social media has been used as an online
discourse enabling people to create content and share information over the internet.
Communication on social media has become very rampant among the college students. This has
also been coined by Saad.A et al (2018). This therefore makes the article effective to comply
with most of sources of information in this research. The study also uses other articles;
https://www.tandfonline.com/doi/abs/10.1080/09720073.2017.1317962 and
https://newlearningtimes.com/cms/article/4805/effects-of-social-media-usage-on-academic to
add on the relationship between academic performance and social media.
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EFFECTS OF SOCIAL MEDIA ON ACADEMIC PERFOMANCE FOR COLLEGE STUDENTS
Annotated Bibliography
Bernard, K. J., & Ndzandza, P. E. (2018). EFFECT OF SOCIAL MEDIA ON ACADEMIC
PERFORMANCE OF STUDENTS IN GHANAIAN UNIVERSITIES: A CASE STUDY
OF UNIVERSITY OF GHANA, LEGON. Retrieved from
https://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=4687&context=libphilprac
Abstract: This research deals with the introduction of social media. The article compares the
advantages and the disadvantages of social media and the effects it has on college students. The
evolution of the internet has led to an increase in use of social media especially among the young
people.
Conclusion: Social media has enabled college students to gain a lot in their academics due to the
exposure in academic materials found on social media.
Limitation: the study does not give credible mitigation measures to prevent the negative effects
of social media on the students.
Talaue, G., Alsaad, A., Alhugail, A., & Alfahhad, S. (2018). THE IMPACT OF SOCIAL
MEDIA ON ACADEMIC PERFORMANCE OF SELECTED COLLEGE STUDENTS.
Retrieved from http://aircconline.com/ijait/V8N5/8518ijait03.pdf
Abstract: This article dealt with the effects of social media on academic performance of selected
college students. The study was based on effect of Facebook, You Tube and Twitter as forms of
social media that are commonly used by the college students.
Summary: The study sheds light on the positive and negative effects of using social media as
well as discover the other factors affecting academic performance of college students.
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EFFECTS OF SOCIAL MEDIA ON ACADEMIC PERFOMANCE FOR COLLEGE STUDENTS
Limitations: The study suggests that universities and colleges should restrict the access to social
networks within its premises. This is a hard exercise as the students in college require computers
for their research.
Social Media and its Impact on Academic Performance among University Students. (2017, May
24). Retrieved from
https://www.tandfonline.com/doi/abs/10.1080/09720073.2017.1317962
Abstract: This article contained a detailed study on different theories related to active learning on
social media. Social media has been termed as an effective tool for college students. The
constructivism theory and technology acceptance model were used to engage the bases of the
research problems.
Limitation: The study used quantitative approach that may not be accurate to be relied on as a
source of data.
Summary: The results of the study shows that social media is very essential for all youths to use.
Social media is believed to have a great impact on the performance of the students through
significant interaction and collaborative learning.
Effects of Social Media Usage on Academic Performance. (2017, November 8). Retrieved from
https://newlearningtimes.com/cms/article/4805/effects-of-social-media-usage-onacademic
Abstract: Universities have adopted social media to acquire educational and communication
activities. The universities have adopted this technique to acquire academic resources and
facilitate online collaborations with the students.
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EFFECTS OF SOCIAL MEDIA ON ACADEMIC PERFOMANCE FOR COLLEGE STUDENTS
Limitations: The behavior of online students have not been the same for all the students. The
researcher cannot assume that all students benefit from the social media in the same way.
Summary: The survey was conducted on online students and the behaviors related to sharing on
media, video gaming and internet searching. The research was used to argue the perception of
the students on how they use the social media.
Literature review
Introduction
Social media are computer-based technology that enhances the sharing of an idea,
thoughts as well as information by the building of virtual links. Besides, the platform enables
quick delivery of a response to the users of electronic communication. Students are able to
acquire information through social media. Moreover, social media has impacted both negative
and negative impacts on the performance of students in colleges. My document presents a
qualitative analysis of the effects of social media on the performance to students.
Positive impacts of social media on education performances
John & Emefa outlines that, the emergence of social media in the 1990s impacted
significant changes in the world. There was significant development in communication
platforms. Besides, the effects have also been linked with affecting substantial changes in the
education system. The impacts range from positive to negative. Some of the positive effects
include developments of new ideas and content which is utilized by various students in a
different part of the world. Also, the author outlines that, over 90% of the students in the tertiary
organization were using the social media platform to enhance their research on different topics.
Moreover, the research conducted by John & Emefa indicates that social media has four main
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EFFECTS OF SOCIAL MEDIA ON ACADEMIC PERFOMANCE FOR COLLEGE STUDENTS
advantages to learners in the tertiary organization. These advantages include fostering a positive
relationship, improving learning motivation, presenting personalized course requirements and
materials as well as developing collaborative abilities. Hence, social media has facilitated
learning in the 21st century. Social media has also been able to enrich knowledge by providing a
platform for connecting to new ideas more flexible.
Social media has also created other platforms such as e-learning where students can
study at a distance. The platform also benefits students by creating a connection between various
learners in class projects and assignments. Hence, students can assist each other in conducting
personal studies. Following these effects, social media has therefore improved learning and the
performance of students by presenting learning materials. The impacts of social media on
academic achievement cannot be underestimated.
The research conducted by Heffner (2016) indicates that social media can be the most
appropriate channels for students to overcome academic frustration. Students are able to
communicate via internet sources where they can solve various concepts in education. In
addition, there should be educational platforms that tend to educate learners on how to utilize
social media for maximum gain (Gilbert, et. l. 2018).
Negative impacts of social media on education performance
Negative impacts of social media have been presented by John & Emefa, where the
author outlines that their significant effects associated with the introduction of social media in
the educational sector. There are privacy cases which have affected the information in the social
media network. The article does not present clear negative impacts of social media on education
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EFFECTS OF SOCIAL MEDIA ON ACADEMIC PERFOMANCE FOR COLLEGE STUDENTS
Conclusion
In summary, social media has significant impacts on educational performances. However,
the positive impact outweighs the negative consequences. Social media has facilitated
communication between various students which can, therefore, share information. In tertiary,
institution research and other work can only be conducted via the social media platform. There
should also be developed channels that educate learners on how to utilize social media in order to
gain maximum benefits.
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EFFECTS OF SOCIAL MEDIA ON ACADEMIC PERFOMANCE FOR COLLEGE STUDENTS
References
Gilbert, M, T., Alsaad, A., alrushaidan, N., alhugai, A., Alfa had, S. (2018). THE IMPACT OF
social media on academic performance of selected college students
http://aircconline.com/ijait/V8N5/8518ijait03.pdf
Heffner, Tara. (2016). “The effects of social media use in undergraduate students” Theses and
Dissertations. 1440. Http://rdw.rowan.edu/etd/1440.
John, B, K., & Emefa, D, P. ( 2018). Effect of social media on the academic performance of
students in Ghanaian universities: a case study of the University of Ghana, legion.
RUNNING HEAD: CELL PHONES AND CUSTOMER SERVICE IN THE WORKPLACE
Milestone Three:
Cell Phone Usage and Customer Service with the Workplace
Southern New Hampshire University
May 15, 2016
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CELL PHONES AND CUSTOMER SERVICE IN THE WORKPLACE
2
Research Proposal:
The Effects of Cell Phone Usage with the Workplace
Everywhere you go there is the possibly of being interrupted, by a phone call, text
message or face time. That is because technology is present everywhere, it is rare to see someone
without a cell phone. When going to the movies, a place where you pay to be in a dark theater
and watch a movie that you are excited about apps have had to be introduced to help keep people
from using their cell phones. There are campaigns to remind people not to use their cell phone
while driving. It is almost impossible to escape from your cell phone, but you should be able to
experience aspects of life without a cell phone present. In the workplace it should be less
pressing to have a cell phone present and handy especially when as an employee you are
providing customer service. As a consumer it can be frustrating to feel as though you are second
to a cell phone however this happens all too often. Technology has made great strides in
improving many aspects of customer service and the workplace one of which has been the cell
phone to make it so everyone is accessible when they are needed but where has the focus gone
for customer service and what is happening in those instances when a cell phone is present?
There are many aspects of technology that aid in the customer service provided but there are also
times when technology becomes a barrier. Customer service is an aspect of many jobs that
individuals hold in all walks of life. It is frustrating when there is a barrier between a customer
and the person helping or waiting on them, this can happen with cell phones in the workplace.
What is the effect on the customer experience when the employee they are interacting with is
using a cell phone?
Exploring the customer climate helps to determine the service climate and how both
customers and employees operate in them. Chang (2016) used the service marketing triangle
CELL PHONES AND CUSTOMER SERVICE IN THE WORKPLACE
3
model to investigate service climate and employee engagement. In this study the individual level
and the firm level of customer interaction were examined. The individual level was customer and
employee interactions and the firm level was environmental characteristics due to the firm’s
philosophies for the company (Chang, 2016). There were several hypotheses derived around
service climate, employee engagement, customer emotion both at the individual and firm level.
Chang (2016), used an adapted measure with a 7-point Likert scale that was adapted from prior
research on resorts. The participants were recruited from hot springs in Northern and Eastern
Taiwan, and participants had to be 18 years or older to partake in the survey. Data was collected
from managerial staff, customers and employees. It was found that substantive staging
positively affects emotions of customers (Chang, 2016). It was also found that firm level
employee engagement positively affects individual level customer emotions, which suggests a
trickle effect of engagement (Chang, 2016).
A few advantages of this research is the adapted measure focused on customer emotions
and intentions at the same time as employee engagement. The measure was reviewed by three
experts for content validity and after review and edits the measure was pilot tested and the survey
was acceptable by the standards of the scale reliability instrument (Chang, 2016). The data for
this study was collected over 3 months in order to avoid method variance. The samples for the 3
groups were fairly similar as far as the distribution of demographics. While the measure was
adapted and reviewed by experts it was still a little stretch to apply the measure to the particular
work area of hospitality employees at a hot springs resort. There is also the idea that customers
perceptions of servicescape may have been influenced by the natural surroundings or the
constructed facility primarily based on their personal preference which could have changed the
evaluation of the hot spring servicescapes.
CELL PHONES AND CUSTOMER SERVICE IN THE WORKPLACE
4
Dong, Sivakumar, Evans and Zou (2015) examined customer participation on service
outcomes through two experiments. They found that customer satisfaction and perceived
customer service quality are higher when the customer has a higher readiness to participate, this
showcases the importance of understanding the customer’s role in customer service feedback.
Thirty five students from a University were recruited to be interviewed on the topic of customer
participation, the interviews lasted 30 to 60 minutes each (Dong et. al., 2015). An advantage of
interviewing individuals on this topic was that there was insight from different service contexts
which provided conversation about relevant factors in continuing the research. The first study
used students and a between subjects experiment was conducted with three levels. The scenario
used was a study abroad trip for a week in the summer, the manipulation was having different
levels of choices, low, medium and high (Dong et. al., 2015). Fewer choices represented less
customer participation and more choices represented higher customer participation. Appropriate
control measures were used to ensure unbiased results. Satisfaction, service quality, perceived
ability, and perceived benefit of participation were measured (Dong et. al., 2105). The results
indicated that contribution levels were significant across, low, medium and high customer
participation levels. A two-step modeling approach was used to evaluate the data. There were
significant results for service outcomes, with high perceived benefit of participation service
quality had a significant increase (Dong et al., 2015). In the second study a similar design was
used, however, similar results were found. It was found that across contribution levels there were
significant differences. The findings from this article are rather interesting, customers who have
low readiness to participate tend to have more negative service outcomes as compared to those
who have moderate or high readiness who tend to have higher service outcomes. This article
relates to the research of Chang (2016), customer behavioral intentions clearly can be altered by
CELL PHONES AND CUSTOMER SERVICE IN THE WORKPLACE
5
the servicescape but they can also be altered by the readiness they have when coming to a
customer service situation as well as the perceived benefits of them actively partaking.
An advantage to this study is there were two different sampling methods used, recruiting
students and recruiting using mTurk. With these two different samples similar results were found
both using scenario based between subjects designs, using the same measure with different
scenarios. Using mTurk gives a more representative sample of the general population but it is
encouraging that similar results were found using a population of students. A disadvantage to
this study is that not all findings were replicated in the second study and new findings were
significant in the second study. This could be due to the population or the scenario that was used
in each study.
Susskind, Kacmar, and Borchgrevink (2003) tested a model to describe customer services
providers’ perception and the relationship with attitudes toward the service related duties as well
as the customers’ perceptions of satisfaction. It was found that having support from coworkers
led to appropriate customer service. When line employees were more committed to customer
satisfaction perceived customer satisfaction was higher (Susskind, Kacmar, & Borchgrevink,
2003). The measure for line level employees asked about their agreement with statements from
such topics as perceptions of standards for service delivery, coworker support and supervisory
support (Susskind, Kacmar, & Borchgrevink, 2013). Customer satisfaction was measured using a
six item measure and the measure was deemed reliable (Susskind, Kacmar, & Borchgrevink,
2013).
A disadvantage of this research is the sample was not matched pairs, it would have been
more beneficial to have specific customers matched with the specific employee who served
them. An advantage to this s …
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