BACKGROUND: You are normally an easygoing manager who gives employees a great deal of leeway in using their own personal communication styles. However, the weekly staff meeting this morning pushed you to the edge of your sanity. People were texting, interrupting each other, asking questions that had already been answered and exhibiting about every poor listening habit imaginable. YOUR TASK: Write a memo addressing the meeting and emphasizing your disappointment in the way people interacted. Stress the importance of effective listening and list at least five steps your employees can take to be better listeners
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